Have Questions?
BROWSE OUR MOST FREQUENTLY ASKED QUESTIONS & THEIR ANSWERS.
WHY DOESN’T MY DUCTLESS MINI-SPLIT NOT GET WARM WHEN I CHANGE THE MODE FROM COOLING TO HEAT?
To switch modes on a ductless mini-split heat pump ALL the heads running off the same condenser need to be put in the same mode. So if you have a 3-port Mitsubishi ductless system, with heads in your office, living room, and kitchen, you cannot switch from one mode to another in just your office without putting the ones in the living room and kitchen in the same mode.
Another potential answer: you may not be able to switch over from cooling to heat is that the symbols on some models can be very similar. One brand, for example, has a sun to indicate heat and a snowflake for air conditioning. Without checking closely it is possible to put it in one of those modes when in fact you want the other so it is always recommended to double check!
WHY WON’T MY DUCTLESS AIR CONDITIONER GO BELOW 55°?
The ductless mini-splits installed by High Efficiency do not allow the temperature to be set at lower than 55° when in air conditioning mode. You can, however, turn the unit to the dehumidifying mode and the temperate can drop below 55°, but you cannot control how low it will go.
HOW DO I KNOW IF I HAVE A BOILER OR A FURNACE?
Boilers heat water, and provide either hot water or steam for heating. Steam is distributed via pipes to steam radiators, and hot water can be distributed via baseboard radiators or radiant floor systems, or can heat air via a coil. Furnaces heat air and distribute the heated air through the house using ducts.
I JUST GOT A NEW HEATING INSTALLED, BUT I AM STILL EXPERIENCING AREAS OF COLD AIR IN MY HOME. HOW CAN I GET THAT TO STOP?
When it comes to making sure your home is efficiently heated and cooled, your HVAC system is only part of solution. If the envelope of your home is not well sealed you will experience energy loss through air leakage. It is recommended to get an evaluation of air leakage in your home. The Mass Save program offers no-cost home energy assessments and incentivized weatherization and air sealing. High Efficiency’s sister companies Cape Cod Energy Solutions and Home Contracting Solutions can provide these services.
To learn more visit – https://capecodenergy.solutions/
DO I NEED TO REPAIR OR REPLACE MY SYSTEM?
WHAT’S THE BEST WAY TO HEAT AND COOL MY HOME?
Where you live, the size of your home and your personal preferences all factor in choosing the best heating and cooling products for you. For example, if you live in the South, an energy efficient heat pump may be the right heating and cooling solution. But if you live up North with cold winters – a matched furnace and air conditioner system is probably best.
WHAT SIZE HVAC SYSTEM DO I NEED?
Your potential energy savings and home comfort performance can be wasted or ruined if your new HVAC system doesn’t fit your home. Too big, and you’re paying a premium for what you won’t use. Too small, and your new system won’t be able to keep up with demand and you’ll burn more energy to keep up. Follow this guide to see what size system is right for your home.
No matter which method you choose, the goal is to estimate the number of BTUs you need to comfortably cool or heat your entire home. Once you’ve got that, it’s time to call High Efficiency for a free estimate and Manual/J load calculation and make your HVAC pick today.
DO YOU OFFER ANY SPECIAL FINANCING, DISCOUNTS OR REBATES?
Depending on where you are and what you buy, you may be eligible for local rebates, tax credits, special financing, and more special offers. Don’t miss out on your chance to save.
SHOULD I BE CONCERNED ABOUT MY INDOOR AIR QUALITY?
If you have pets or asthma sufferers in your home, controlling your indoor air quality is a must, especially with how air tight most newer homes are. From filters to ERVs and whole-home air filtration systems, your Comfort Specialist can recommend the right solution for you.
CAN THE NEW EQUIPMENT FIT WHERE MY OTHER SYSTEM WAS?
WHAT IS COVERED UNDER WARRANTY WITH A NEW SYSTEM?
DO YOU OFFER A SERVICE PLAN TO PROTECT AND MAINTAIN MY SYSTEM?
HOW EFFICIENT WILL MY NEW SYSTEM BE?
It is important to consider more than just the face-value price when weighing your options. Ask about and consider factors such as lifetime operating costs, SEER rating, COP, filter types and more when choosing a new system.
WHAT FILTER TYPES ARE OFFERED?
Some systems offer disposable and washable varieties, and some, like HEPA filters, can improve indoor air quality and protect your family’s health.
ARE THERE NEW TECHNOLOGIES I SHOULD CONSIDER?
Renewable energy, geothermal, and electric are more affordable than ever before. There are advancements in size, sound, efficiency, zoning, and more that should be considered when choosing the HVAC system that best fits your needs.
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COMMUNITIES WE SERVE
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